Starting an agency?



If you are contemplating starting a business within the Travel & Tourism Industry as a Retail Travel Agent, Tour Operator, online operator or other provider of tourism products, there are a number of considerations that AFTA recommend you research to provide your business with the best head-start.

Specifically, we have outlined the things you should consider when developing your business plan. This is only to be used as a general guide and will vary depending on the nature of your business.




  1. Develop a comprehensive Business Plan
    Developing a comprehensive business plan should always be the first step when deciding to open a business. A plan gives your business direction and helps you prepare for what you may need to overcome in the future. 

  2. Qualifications in Travel
    If you are looking to start a career in travel or tourism or perhaps continuing your professional development, a formal training qualification is the best head-start to further your career.

  3. Become ATAS accredited
    The AFTA Travel Accreditation Scheme (ATAS) is an industry accreditation scheme that sets the benchmark of quality for the travel industry.
    AFTA is committed, through ATAS, to elevating travel industry standards in Australia by driving increased and continued participation by travel intermediaries in ATAS and raising consumer awareness of the benefits of booking travel through an ATAS accredited agent

  4. Business Insurance Protection
    It is best practice for all businesses to have Public Liability and Professional Indemnity insurance policies to protect you and your business, should the need arise.

    To understand the difference between the two insurances and why they are both important, we recommend to watch our webinar recording hosted by Gow-Gates Insurance Brokers, titled 'Insurances for Travel Agents & Intermediaries'.


For more detailed information and further considerations please visit -